Contact us

Contact Us

At Foxy Bingo Slots (Entain), we understand the importance of effective customer support and communication. Our aim is to provide you with a seamless experience, addressing your queries and resolving any issues promptly.

Getting Help: A Guide to Our Support Channels

We offer various ways for you to get in touch, ensuring that you choose the most suitable method for your needs. Please find below our available support channels:

• Live Chat: Available 24/7 for immediate assistance. You can access live chat by clicking on the 'Support' button at the top of our website.
• Email Support: We have a dedicated email address, where you can send your queries and concerns. Our support team will respond within 24-48 hours.

Help Centre & FAQ

Before reaching out to us, we recommend visiting our Help Centre for comprehensive answers to common questions. You'll find detailed guides on various topics, including account recovery, technical troubleshooting, and more.

Responsible Gambling Assistance

If you or someone you know is experiencing problems related to gambling, please don't hesitate to contact us through live chat or email. Our responsible gambling support team is available 24/7 for confidential assistance.

• We work closely with organizations like BeGambleAware (UK) and GAMSTOP.Reporting Issues & Complaints

In the event of a complaint or dispute, we appreciate your feedback in helping us improve our services. Please submit a detailed account of your issue via email to and our dedicated support team will investigate promptly.

Account-Security Assistance

To safeguard your account security:

• Regularly update your login credentials.
• Use two-factor authentication whenever possible.
• Monitor your email for suspicious activity or password reset requests.

If you suspect any unauthorized access, please contact us immediately via live chat or email.

Device Compatibility & Mobile Support

Our website and support channels are designed to be accessible across various devices. However, if you experience technical difficulties, feel free to reach out to our dedicated support team for assistance.

• Our mobile-friendly design ensures a smooth user experience on both desktop and mobile devices.
• We're continually working to improve the accessibility of our services and platforms.

Multilingual Support & Preferred Contact Methods

While English is our primary language, we strive to be inclusive. However, due to resource constraints, support may not always be available in all languages. For preferred contact methods or multilingual support inquiries, please reach out via email at.

Support Workflow & Response Times

Our team is committed to resolving issues efficiently:

• Live chat: Immediate assistance for urgent matters
• Email: Responses within 24-48 hours for non-urgent inquiries

Your satisfaction and trust are our top priority. We're constantly evaluating and improving our support processes.

If you have any questions or concerns outside of these topics, please don't hesitate to reach out.